The company has put together at every level a team of professionals who are held accountable for delivering clearly spelt out results. Being a pharmaceutical company the skew is toward salesforce in terms of numbers. For every state we have a sales manager in charge under whom there are at least two levels before the customer touch point. The State Heads report to the National Sales Manager who in turn reports to the MD and JMD.
The product strategy group headed by Vice President is vested with the responsibility of keeping the portfolio dynamic and current, support the sales force in terms of training and development, design and develop promotional materials and manage events to improve networking. This department is accountable for developing brand equity. Each therapy category is managed by a team of product managers who report to the Vice President. The Vice President in turn reports to the MD and JMD.
Sales Administration is managed by General Manger-Admin who oversees through his team of people the proper functioning of the sales depots and the timely movement of sales stocks as well as sales promotional materials.
The Chief Accounts Officer has a team of account assistants and together they manage financial accounting, payroll, corporate taxation and laison with banks. The CAO reports to the MD and JMD.
There are several support staff who make it easy for each of the team to function effectively. This support staff is trained, so well that they have the knack of simplifying massively complex task.
There are frequent cross functional meetings between the teams and the company owes its progress to this process that builds synergy.